First, try these steps:
- Check if your Internet is working.
- Log out of your account and log back in from the Settings page.
- Clear your browser's cookies and cache. Here's how to do it for each main browser.
- If you're using Safari, try using Chrome instead.
- If you're on a mobile device, try using a computer or laptop.
If the problem persists, please contact customer support and provide the following details so we can help you:
- Your operating system (e.g., Windows, macOS).
- Type of internet connection (e.g., dial-up, cable).
- Internet service provider (e.g., AOL, Verizon).
- Your browser (e.g., Internet Explorer, Firefox).
- Flash Player version (e.g., Adobe Flash Player 9.0).
If possible, include a screenshot of the error message. Here's how to take a screenshot.