Verifying with Persona

In order to pass the identity verification, you need the following:

• be 18 or older;
• a device with a working camera:
• stable internet connection;
• a valid goverment-issued document that can be used to identify a person.

How to verify yourself:

Step 1

Select the country that issued your valid document. 

Step 2

Upload or take images of both the front and back of the document. You may need to grant the permission for the app to use your camera.

If you take a photo:	If you upload the photo:
use your actual physical ID; do not crop out any part of the ID; esnure the ID is well-lit; avoid glares or reflective markings that may obstruct the information; check that all the information is clearly visible; your face on the ID is properly visible.	no scans, screenshots, photocopies, edited images, or sample documents allowed; no information is obscured and all fields are clearly visible.

Step 3

To take a selfie, look directly into the camera and center your face, maintain eye contact with the camera, then to slowly turn your head to the left and then to the right.

Make sure that:

• your whole face is visible;
• you are the only person in the frame - no other people or objects resembling people should be captured;
• the photo on your ID and your selfie must match closely as they will be compared;
• the lighting is bright enough so that your face is visible, avoid excessive brightness or deep shadows;
• do not switch the apps or leave the verification screen until the process is complete.

Step 4

The verification can take up to a few minutes. Once it is done, you will be notified of the results on the same screen.

Close the screen if your verification was successful.

If the verifcation failed, please try again.

If your verification was rejected, you may see the following:

This issue may be due to the following:

• poor lighting makes ID difficult to read;
• the ID might not be fully visible;
• use the camera's focus feature to ensure the text is sharp and clear;
• make sure no objects or fingers are covering the text;
• use a high-resolution camera to capture detailed and clear images of the text.

Click the Retry button to restart the process according to the rules.

The document you uploaded is not supported or does not match the required criteria.

What to do:

• please ensure you’re using a valid government-issued ID, such as a passport, national ID card, or driver’s license;
• verify that you have uploaded the front side once and the back side once, not the same side twice.

Re-upload the correct document photos to continue the verification process. Click the Continue button.

You may see this screen if:

• the selfie didn’t match the photo on the ID (due to blurry, poor lighting, or a different appearance);
• the face was not fully visible — covered by hair, glasses, glare, a hat, or a mask;
• the photo was too dark, overexposed, or had strong shadows;
• a technical issue occurred — unstable internet or camera permissions not granted.

Click the Continue button to restart the process according to the rules.

You’ve used all your available attempts. Please contact our Customer Support for a new verification link.

Your session has expired because you either closed the page, took too long, or your link is no longer active. Please contact our Customer Support for a new verification link.