We are committed to comply with the relevant email marketing regulations. So thereâs a chance that the âemailâ youâre seeing might actually be an ads banner in your inbox.
Hereâs how you can tell if itâs an ad:
Gmail (Google ads)
Use these indications to distinguish advertisements in your Gmail inbox from letters:
- Such âlettersâ are labeled as âAd.â Here's an example.
- When you try to resend the âletterâ, you can notice that you need to click the âSave to Inboxâ button first. Once saved, you can see that it seems like it was delivered from a specific service, although the email address displayed is âmail-noreply@google.com,â similar to this screenshot.
Yahoo Mail
Use these indications from Yahoo Help Center to distinguish advertisements in your Yahoo Mail inbox from letters:
- Ads in empty folders - Video ads appear in folders containing no emails in the desktop interface.
- Ads in the left or right column - These ads appear on either side of your emails in the desktop interface.
- Inline ads - These ads appear among your emails within your Inbox and other folders. They'll have a "sponsored" or "AD" label. These types of ads appear on desktop and mobile interfaces.
AOL Mail
Use these indications from AOL Help website to distinguish advertisements in your AOL Mail inbox from letters:
- Ads in empty folders (ads that appear in folders containing no emails in the webmail interface);
- Ads in the right column (ads that appear on the right side of your emails in the webmail interface);
- Inline ads (banner ads that appear above the emails in your folders).
- These ads should have an "AD" label next to them.
These are not emails, itâs actually a Google/Yahoo/AOL advertisement which is not a service we control. While we in general buy ads from these services, the process of determining which ad is shown to anyone is automated and complex. As a company advertising our product, we donât decide whether to show you a particular advertisement for our product in the inbox (i.e., the âletterâ).
How to hide advertisement?
When youâve identified the ad in your inbox that was delivered through Google/Yahoo/AOL ad services and want to stop seeing these ads, please follow the recommendations below on how to hide them.
Gmail:
When you see our product advertisement and donât want to see it, you can click on the âthree vertical dotsâ icon located on the right side of the green âAdâ rectangle.
Clicking on it will reveal a drop-down menu where you can select the âStop seeing this adâ button and proceed to a pop-up page. You can choose a reason or skip by pressing the blue âSkipâ button. Following these steps should make the advertisement disappear.
Yahoo Mail:
Based on information from the Yahoo Help Center we suggest you do the following from your desktop web browser to hide Yahoo ads. A new ad appears if you refresh the page or perform some actions.
- Most ads - Click the X or Options icon (three dots) and Dislike this ad to remove that specific ad and provide feedback.
- The right-side ad - Click "X" and Stop seeing this ad to temporarily hide the ad.
AOL Mail
To hide AOL ads, we recommend you to follow instructions from the AOL Help website:
- for most Ads - Click the "X" or âOptions iconâ and âDislike this adâ to remove that specific ad and provide feedback;
- for the right-side ad - Click "X" and then âStop seeing this adâ to temporarily hide the ad.
This guide serves as our friendly advice regarding your request. We cannot guarantee that you will never see this advertisement again or that the instructions provided in this letter will solve the issue.
Nevertheless, we strongly recommend following the steps described above and reaching out to us if thereâs anything we can do to assist you.